Privacy Policy & Cookies

Print the Privacy Policy

IMPORTANT - PLEASE READ THE FOLLOWING CAREFULLY

iPipeline.uk.com, Assureweb, XRAE, SolutionBuilderĀ® and RetirementBuilderĀ® are provided by iPipeline Limited whose registered office is at 3rd Floor Montpellier House, Montpellier Drive, Cheltenham, Gloucestershire, GL50 1TY, registered in England, number 3033012. To contact our Data Protection Officer please write to: - The Data Protection Officer of iPipeline Limited at 3rd Floor Montpellier House, Montpellier Drive, Cheltenham, Gloucestershire, GL50 1TY; or by email at: uk.dataprotection@ipipeline.com

  • Personal information about you is obtained as a result of the operation of iPipeline.uk.com/Assureweb/XRAE/SolutionBuilder/RetirementBuilder or your use of iPipeline.uk.com/Assureweb/XRAE/SolutionBuilder/RetirementBuilder and also in connection with other services provided by iPipeline Limited ("Services"). This Privacy Policy sets out the principles governing our processing and use of that information.
  • By your access and use of the Services and, if we ask you to register to use any Services by your registration, you agree to our processing, storing and use of that information in accordance with the principles set out in this Privacy Policy.
  • We respect your privacy and we are committed to using the personal information we hold about you in accordance with United Kingdom data protection laws.
  • The personal information that we hold is never sold to third parties and will remain within the Services.
  • We may however disclose your personal information to any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • We will not make available information about you or your customers to persons outside of iPipeline Limited except to the limited extent specified in this Privacy Policy or with your explicit consent.
  • When you register to use the Services we will ask you to provide certain information such as your contact details and demographic information. iPipeline Limited may also collect additional personal information from you in optional survey and feedback forms. We will use any information collected to contact you, to inform, offer or provide you with the Services in accordance with the terms and conditions giving use of the Services and otherwise in connection with our use and improvement of the Services.
  • We may pass information we obtain about you and your customers to third parties including iPipeline Limited partners, providers of content to the Services, data processors and third party service providers (some of whom may operate outside of the EEA):
    • to enable you to gain access to restricted parts of any of the Services;
    • to enable you to receive certain elements of the Services;
    • to enable us to provide or for you to receive and/or pay for both current and future Services;
    • to enable you to receive information you have requested to be sent to you;
    • in order to fulfil a request you may have made;
    • to provide statistical information to Content Providers and business partners; Such information will be de-personalised aggregated information (such as which age groups prefer a particular product or service) which cannot be used to identify you or your customers. You agree to allow us to use your information for such purposes and you agree to ensure that consent for such use is obtained from your customers before passing such information to us. A line in your T&C's or Privacy Policy should be added that states

We [IFA] may pass your personal data on to third parties (including iPipeline Limited and its partners) who assist us in providing our service. These third parties may then send this data as de-personalised aggregated statistics to further third parties (some of whom may be outside of the EEA). Any information sent out by third parties assisting us will be anonymous. Anonymisation means that it doesn't contain any personal information about you but, for example, might say which age groups prefer a particular product or service. By using our service you agree to such use of your personal data.

  • to improve current Services and offer new Services; and
  • to enable other service providers to contact you with details of their services which they think may be of interest to you (if you do not want us to do this tick the opt out box on the registration form or contact us).

Unless you have previously opted out we may periodically send you information relating to products/services from iPipeline Limited and any companies detailed on the Services. If at any point you want to change your preferences or need to review and update your personal details you may do this by amending 'My Account' on iPipeline.uk.com or 'My Details' on Assureweb. You will also be given the option to opt out of receiving email communications on each email sent to you. However, we reserve the right to contact you via post, telephone, email or other means solely in relation to the administration of your access to and use of iPipeline.uk.com/Assureweb/XRAE/SolutionBuilder/RetirementBuilder.

  • Our Services may link to other services. We are not responsible for the privacy policies of any other person or for the content of any other services. You should apprise yourself of the privacy policy and procedures applicable to such other services and of the persons operating and controlling such other services.
  • Where elements of our services are provided by third parties you may be required to agree their privacy policy. This will be notified to you. We accept no responsibility for the terms of such third party privacy policy and you should ensure that you agree to the terms of such privacy policy before accepting it.
  • We send some of the information you provide to us via third parties based outside of the EEA (and in some instances operating a cloud based application) for storage and for providing our marketing mailshot services. By using this service you consent to such uses of your information.
  • Whilst we do take reasonable steps to keep information about you secure when in our possession we cannot guarantee the security of any information you disclose during the course of using the Services. You accept the inherent security implications of providing information via the Services (whether by the Internet, mobile app or any other means) and will not hold us responsible for any breach of security or disclosure of your information unless we have been negligent.
  • We may supplement the information you provide to us with information we receive from third parties. You have the right to receive details of personal data, which we hold about you and certain other information under the Data Protection Act 1998. If you wish to receive such details or are concerned that any of the information we may hold about you is incorrect or incomplete please contact our Customer Services Helpdesk on 0345 4084022 or email us at uk.customer.services@ipipeline.co.uk and we will inform you of the appropriate procedure. You may be required to make a payment not to exceed the legal maximum in order to receive a copy of the personal information we hold about you.

What are Cookies?
'Cookies' are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things like personalisation details or user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only the assureweb.co.uk servers can access the cookies set by the assureweb.co.uk domains.

It is possible that iPipeline.uk.com/Assureweb/XRAE/SolutionBuilder/RetirementBuilder contain elements from other web domains, in which case your browser may receive cookies from several sources.

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful: Microsoft Cookies guide and All About Cookies.

The Internet Advertising Bureau provided the following website to give information specifically about privacy issues around Internet advertising: youronlinechoices.co.uk/uk

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998 and The Information Commissioner's Office

How to control and delete cookies
iPipeline Limited and its Services will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by iPipeline.uk.com/Assureweb/XRAE/SolutionBuilder/RetirementBuilder, or any other website, you can do this through your browser settings: the Help function within your browser or this link from Microsoft Cookie settings in Internet Explorer should tell you how.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

We do not recommend turning cookies off when visiting iPipeline.uk.com/Assureweb/XRAE/SolutionBuilder/RetirementBuilder as this will prevent you from registering, signing in, and using many of the services on the site.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Internet Advertising Bureau's (IAB) consumer site.

You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative

They have provided a one-stop place that gathers all of the opt-out controls. Note that there are many more networks listed on this site than those used by Assurewebhttp://networkadvertising.org/managing/opt_out.asp

If you register with us or if you continue to use our site, you agree to our use of cookies.

Google Analytics

Google Analytics has been enabled for iPipeline.uk.com, Assureweb.co.uk, SolutionBuilder and RetirementBuilder. Google Analytics uses the cookies outlined below.

The data collected is anonymous and is not used to identify individual persons.

You can find out more about Google Analytics from this website http://www.google.com/analytics/

To opt out of anonymous Google Analytics tracking please visit this link https://tools.google.com/dlpage/gaoptout

Cookie Name

Cookie Data

Cookie Lifetime

Cookie Purpose

_ga

A random unique number or string of letters and numbers.

2 years

This cookie is used to distinguish users.

_gat

A random unique number or string of letters and numbers.

10 minutes

This cookie is used to throttle request rate.

Cookies used by iPipeline.uk.com

In addition to the Google Analytics cookies outlined above:

Cookie Name

Cookie Data

Cookie Lifetime

Cookie Purpose

RM

Randomly generated numbers and letters

Persists for the length of your browser session

This cookie is set once you have logged on with your username and password, to allow you to enter into the iPipeline application as an authenticated user. If this cookie is disabled, iPipeline will not allow you to enter.

cb-enabled

Contains the word "accepted".

1 year

This cookie is used to record that you have closed the cookie warning message.

 

Cookies used by Assureweb

Cookie Name

Cookie Data

Cookie Lifetime

Cookie Purpose

AswMainAuthCookie

Randomly generated numbers and letters

Expires: At end of session

This cookie is set once you have logged on with your username and password, so you don't have to do it for every web page you request while using Assureweb. If these cookies are disabled, Assureweb's services may not work.

ASP.NET_SessionId

Randomly generated numbers and letters

Expires: At end of session

This is a session cookie set by the Assureweb web server and is necessary to remember your selections or previous actions in a single session when using Assureweb's Term & Whole of Life, Bonds or Annuities services. If these cookies are disabled, these services may not work.

ASPSESSIONIDQQTRBARR

ASPSESSIONIDASRSDDST

ASPSESSIONIDASQTABQT

Randomly generated numbers and letters

Expires: At end of session

These are session cookies set by the Assureweb web server and are necessary to remember your selections or previous actions in a single session when using Assureweb's Pension or Single Company quote services. If these cookies are disabled, these services may not work.

.ASPXAUTH

Randomly generated numbers and letters

Expires: At end of session

This cookie is set once you have logged on with your username and password, so you don't have to do it for every web page you request while using the Assureweb Annuities service. If this cookie is disabled, Assureweb's Annuities services may not work.

PortalParameters

Settings expressed as Name Value Pairs e.g. choice of financial product

Expires: At end of session

This is a session cookie set by the Assureweb web server that is necessary to remember your selections or previous actions in a single session when using Assureweb's Pension or Single Company quote services. If this cookie is disabled, these services may not work.

TPISessionID

Randomly generated numbers and letters

This is a persistent cookie that exists after a session ends.

This is a session cookie set by the Assureweb web server that is necessary to remember your selections or previous actions in a single session when using Assureweb's Third Party Integration (TPI) service. If this cookie is disabled, this service may not work.

EmailMyQuote

Randomly generated numbers and letters

5 minutes

Ensures you can only access the login screen from a valid link in an email

_gads

Randomly generated numbers and letters

Persists for 2 years

This cookie is associated with the adverts on this site. It is a preference cookie used for advertising. Its usage is connected with the DoubleClick product used on our site for advertising.

TPIAT

Randomly generated numbers and letters

Persists for 5 minutes

This cookie is used to distinguish users who have authenticated using our TPI service./p>

Cookies used by XRAE

Cookie Name

Cookie Data

Cookie Lifetime

Cookie Purpose

ASP.NET_SessionId

Randomly generated numbers and letters

Expires: At end of session

This is a session cookie set by the XRAE web server and is necessary to remember your selections or previous actions in a single session when using XRAE. If this cookie is disabled, the service may not work.

XraeSettings

Email address of user and randomly generated user key. These details are securely transmitted via SSL across the Internet

Expires: 12 months

This is a session cookie set by the XRAE web server and is a 'remember me' function necessary to remember your selections or previous actions when using XRAE. If this cookie is disabled, the service may not work.

Cookies used by SolutionBuilder

Cookie Name

Cookie Data

Cookie Lifetime

Cookie Purpose

SB

Randomly generated numbers and letters

5 minutes

This cookie is set once you have logged on with your username and password, to allow you to enter into the SolutionBuilder application as an authenticated user. If this cookie is disabled, SolutionBuilder will not allow you to enter.

solutionBuilderAuth

Randomly generated numbers and letters

30 seconds

This cookie is set whenever a report download link is clicked to allow the report to open in a new window. If this cookie is disabled report downloads in SolutionBuilder will not work.

Cookies used by RetirementBuilder

In addition to the Google Analytics cookies outlined above:

Cookie Name

Cookie Data

Cookie Lifetime

Cookie Purpose

retirementBuilderAuth

Randomly generated numbers and letters

30 seconds

This cookie is set whenever a report download link is clicked to allow the report to open in a new window. If this cookie is disabled report downloads in RetirementBuilder will not work.

 

Third party advertising cookies

The advertisements you see on iPipeline.uk.com and Assureweb.co.uk are generated by third parties. Some of these third parties use their own anonymous cookies to track how many people have seen a particular ad, or to track how many people have seen it more than once. The companies that generate these cookies have their own privacy policies, and iPipeline Limited has no access to read or write these cookies. These third party advertising cookies may be used by those third parties to anonymously target advertising to you on other websites, based on your visit to iPipeline.uk.com and Assureweb.co.uk.

This advertising is built on Google Doubleclick technology - for additional information see http://www.google.com/doubleclick/ and to opt-out of this advertising seehttp://www.google.com/policies/privacy/ads/.

Other Third Party Cookies

The iPipeline.uk.com and Assureweb.co.uk web sites contain links to other web sites (e.g. partner web sites) that may place cookies into your browser. The companies that generate these cookies have their own privacy policies, and iPipeline Limited has no access to read or write these cookies.

Other Similar Technology Used by Third Parties

Unless you have previously opted out of marketing communications from iPipeline Limited or third parties, tracking technology may be used in any of the emails sent to you.

Some of our third party suppliers may send you emails, which may include a web beacon to allow us to determine the number of people who open these emails.

These web beacons or web bugs are electronic images provided by authorized third parties known as single-pixel GIFs, which are invisible graphical images.

When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as the time and date of an email being opened and a URL where the web beacon resides, which will identify the email that was opened.

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

You may opt-out of these marketing communications altogether through the administration pages of iPipeline.uk.com or Assureweb, by clicking the opt-out links in the email itself or by contacting Customer Services at uk.customer.services@ipipeline.com

Further information

The Internet Advertising Bureau provided the following website to give information specifically about privacy issues around Internet advertising.

For further legal information about privacy issues, you may find these links useful: Data Protection Act 1998 and The Information Commissioner's Office

Data Protection

  • You agree that we may disclose any information requested or required relating to you, or if relevant, any of your clients to any regulatory authority to which we are subject or to any person in power to require such information by or under any legal enactment or where a third party has provided to our reasonable satisfaction written confirmation that it genuinely and reasonably believes your use of the site has been defamatory or otherwise unlawful and further that the disclosure of your data is necessary (a) for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), or (b) for the purpose of obtaining legal advice, or is otherwise necessary for the purposes of establishing, exercising or defending legal rights.
  • iPipeline Limited reserves the right to monitor and intercept communications for lawful business purposes.
  • Systems personnel who operate and support electronic communications facilities need, from time to time, to monitor transmissions or observe transactional information to ensure proper functioning of the company's facilities and services. On these and other occasions, such personnel might inadvertently become aware of the contents of electronic communications. Except as provided for under Lawful Business Practice Regulations, personnel are not permitted to intentionally examine the contents of transactional information or disclose or otherwise use what they have seen, heard or read. If, however, violations of law or Company policy are discovered, personnel are required to report these to the appropriate officer.
  • It is your responsibility to inform your customers that we will collect and use information about them in accordance with this privacy policy and to make this policy available to them. Where sensitive data is being passed to us (as defined by the Data Protection Act 1998) it is your responsibility to obtain explicit consent for this use and disclosure of such data.
  • iPipeline Limited is notified to the United Kingdom's Information Commissioner's Office as a controller of personal information and we comply with the Data Protection Act 1998 and the guidance of the Information Commissioner's Office in our handling of your personal information.

Your acceptance of these terms

By using the Service, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

If iPipeline Limited changes its Privacy Policy in any way, it will post the changes on this page. iPipeline Limited recommends that you visit this Privacy Policy as often as you can to check for any changes.

February 2017
V.0.95